Privacy Policy

Effective Date: 08/07/2025

1. Introduction

Wandering Soul Services (a DBA of Wandering Soul Designs LLC) (“we,” “us,” “our”) operates the website https://wanderingsoulservices. com and is committed to protecting the privacy and security of your personal information.

2. Information We Collect

Personal Information: When you request a quote, contact us, or schedule services, we may gather your name, email, phone number, mailing address, and irrigation needs.
Non-Personal Information: We may also collect IP addresses, browser types, pages visited, and device identifiers using cookies and similar technologies.

3. How We Use Your Information

We use your information to:

• Respond to inquiries and schedule services.
• Send service reminders or updates (only if you've opted in).
• Improve our services, support, and website experience.
• Comply with legal requirements—see Section 7 for North Carolina data breach obligations.

4. Notice, Access, and Retention

We adhere to Fair Information Practice principles—providing clear notice on data collection, allowing users to correct inaccurate data, and implementing reasonable retention and destruction policies per industry standards.

5. Sharing Your Information

We do not sell your personal data. We may share data with:

• Trusted service providers (e.g., scheduling or payment systems).
• Third-party analytics providers.
• Law enforcement or regulatory authorities as legally required.

6. Data Security

We use administrative, technical, and physical safeguards to protect your personal data—such as encryption, access controls, and routine security assessments.

7. North Carolina–Specific Data Breach Notification

In compliance with North Carolina’s Identity Theft Protection Act (N.C. Gen. Stat. § 75‑65):

• Breach Definition: Unauthorized access or acquisition of unencrypted personal information that may lead to identity theft or other harm. NCDOJ North Carolina General Assembly
• Notification Timeline: We will notify affected individuals without unreasonable delay, after assessing contact info, breach scope, and securing our systems. North Carolina General Assembly Legal Clarity
• Notice Must Include:
  1. A general incident description
  2. Types of personal information affected
  3. Steps taken to protect data
  4. Contact phone number for questions
  5. Advice to stay vigilant (e.g., monitoring credit statements)
  6. Toll‑free numbers and addresses for major credit reporting agencies
  7. Contact info for the FTC and the North Carolina Attorney General’s Office North Carolina General Assembly Legal Clarity

• Notification Methods: Written, electronic (if opted in and E-SIGN–compliant), or telephonic directly to each affected person. North Carolina General Assembly Davis Wright Tremaine
• Substitute Notice: If breach affects over 500,000 people or costs exceed $250,000, and individual contact isn't feasible, we may:
  • Send email (if available)
  • Post conspicuous website notice
  • Notify major statewide media outlets North Carolina General Assembly Perkins Coie
• Attorney General Notification: We will also notify the North Carolina Attorney General’s Consumer Protection Division about:
  • Nature of breach
  • Number of affected individuals
  • Investigation and remediation steps
  • Timing, distribution, and content of notifications North Carolina General Assembly Perkins Coie
• Mass Breach Reporting: If more than 1,000 individuals are affected, we also must notify nationwide consumer reporting agencies. North Carolina General Assembly Perkins Coie

8. Children’s Privacy

We do not knowingly collect information from children under 13. Our practices comply with COPPA where applicable.

9. Updates to This Policy

We may periodically revise this policy. Changes will be posted here with an updated effective date.

10. Contact Us

For privacy-related questions or to exercise your rights, contact us at:
Wandering Soul Services
Email: info@wanderingsoulservices.com
Address: PO Box 12283, Wilmington, NC 28405