Warranty policies

IRRIGATION WARRANTY

Effective Date: 08/22/2025
Company Name: Wandering Soul Services
Website: https://wanderingsoulservices.com

1. Warranty Coverage

Wandering Soul Services (a DBA of Wandering Soul Designs LLC) (“we,” “us,” “our”) stands behind the quality of our workmanship and materials. We offer the following warranty on irrigation systems and related services:

• Labor Warranty: All installation and repair labor is warranted for a period of 1 year from the date of completion.
• Parts and Materials Warranty: Components such as sprinkler heads, valves, controllers, and piping are covered under the manufacturer’s warranty, which may vary from 1 to 5 years depending on the product.

If a covered issue arises within the warranty period, we will repair or replace the defective part or workmanship at no cost to the customer.

2. What’s Covered

This warranty applies to:

• Irrigation system installations performed by Wandering Soul Services.
• Repair or replacement of any defective materials or parts installed by Wandering Soul Services. 
• Repairs or modifications done by our irrigation technicians.
• Programming and setup of irrigation controllers. 

3. What’s Not Covered

This warranty does not cover:

• Damage caused by improper use, negligence, abuse, tampering, or vandalism.
• Issues resulting from natural disasters, freezing temperatures, flooding, lightning strikes or other electrical anomaly, or acts of God or nature.
• Normal wear and tear, clogged nozzles, dirty filters, or misaligned heads due to mowing or foot traffic.
• Problems caused by work performed by another contractor or individual not affiliated with Wandering Soul Services.
• Electrical surges or failure caused by power supply issues.
• Freeze damage resulting from winterization not performed by Wandering Soul Services.

4. Customer Responsibilities

To maintain warranty coverage, customers must:

• Operate the system in accordance with manufacturer guidelines and our technician's instructions.
• Prevent freeze damage by scheduling Wandering Soul Services to perform winterization.
• Notify us promptly (within 7 days) of any suspected issues.
• Allow our technicians access to the property to evaluate and perform warranty repairs.

5. How to File a Warranty Claim

To request warranty service, please contact us using one of the following methods:

• Phone: 910-685-5829
• Email: wil@wanderingsoulservices.com
• Website: https://wanderingsoulservices.com
• Mailing Address: PO Box 12283, Wilmington, NC 28405

Please include:

• A description of the issue
• Date of installation or service
• Photos (if possible)

6. Limitations and Disclaimers

• This warranty is non-transferable and applies only to the original customer listed on the invoice.
• Our liability is limited to the repair or replacement of defective materials or workmanship. We are not liable for indirect, incidental, or consequential damages.
• No oral or written representation other than this policy will be considered binding.

7. Changes to This Policy

We reserve the right to modify this warranty policy at any time. Updates will be posted on our website with the new effective date.

NIGHT LIGHTING WARRANTY

Effective Date: 08/022/2025
Company Name: Wandering Soul Services
Website: https://wanderingsoulservices.com

1. Warranty Coverage
Wandering Soul Services (a DBA of Wandering Soul Designs LLC) (“we,” “us,” “our”) stands behind the quality of our craftsmanship and materials. We offer the following warranty on low-voltage outdoor lighting systems and related services:

• Labor Warranty: All installation and repair labor is warranted for a period of 1 year from the date of completion.
• Parts and Materials Warranty: Lighting fixtures, transformers, wiring, and other components are covered under the manufacturer’s warranty, which may range from 1 to 10 years, depending on the product.

If a covered issue arises within the applicable warranty period, we will repair or replace the defective part or workmanship at no cost to the customer.

2. What’s Covered
This warranty applies to:

• Night lighting system installations performed by Wandering Soul Services.
• Repairs or modifications completed by our lighting technicians.
• Repair or replacement of any defective materials or parts installed by Wandering Soul Services.
• Initial programming or timer/controller setup provided during installation.

3. What’s Not Covered
This warranty does not cover:

• Damage due to misuse, vandalism, tampering, or neglect.
• Failures caused by power surges, lightning strikes, or other electrical anomalies.
• Issues resulting from flooding, extreme weather conditions, or other acts of God or nature.
• Damage caused by landscaping, digging, mowing, or construction after installation.
• Alterations or repairs made by someone not affiliated with Wandering Soul Services.
• Normal wear and tear, bulb burnout (unless covered under manufacturer warranty), or routine maintenance.

4. Customer Responsibilities
To maintain warranty coverage, customers must:

• Operate the system in accordance with manufacturer guidelines and our instructions.
• Keep transformer enclosures and connections protected from flooding or tampering.
• Notify us within 7 days of noticing a suspected issue.
• Allow our technicians access to the system for inspection and repairs.

5. How to File a Warranty Claim
To request warranty service, please contact us through one of the following:

• Phone: 910-685-5829
• Email: wil@wanderingsoulservices.com
• Website: wanderingsoulservices.com
• Mailing Address: PO Box 12283, Wilmington, NC 28405

When contacting us, please include:

• A brief description of the issue
• Date of installation or service
• Photos or videos of the affected area (if possible)

6. Limitations and Disclaimers

• This warranty is non-transferable and applies only to the original customer listed on the invoice.
• Our liability is strictly limited to the repair or replacement of defective workmanship or materials. We are not liable for any indirect, incidental, or consequential damages.
• No verbal or written representation outside of this policy will be considered binding.

7. Changes to This Policy
We reserve the right to modify this warranty policy at any time. Updates will be posted on our website with the revised effective date.

GENERAL OUTDOOR PROJECT WARRANTY

Effective Date: 08/022/2025
Company Name: Wandering Soul Services
Website: https://wanderingsoulservices.com

1. Warranty Coverage
Wandering Soul Services (a DBA of Wandering Soul Designs LLC) (“we,” “us,” “our”) is committed to providing high-quality workmanship and materials. We offer the following warranty on our outdoor construction and landscaping projects:

• Labor Warranty: All installation and construction labor is warranted for a period of 1 year from the date of completion.
• Materials Warranty: Products and materials (e.g., pavers, fencing, blocks, fasteners) are covered under their respective manufacturer warranties, which may vary in duration and terms depending on the product.

If a covered issue arises within the warranty period, we will repair or replace the affected area or component at no cost to the customer, provided the issue is due to our workmanship or a covered material defect.

2. What’s Covered
This warranty applies to:

• Projects constructed by Wandering Soul Services, including but not limited to:
  • Retaining walls and landscape walls
  • Fencing
  • Paver patios, walkways, and driveways
  • Raised beds, edging, and other hardscape features
• Repairs or modifications completed by our team
• Structural integrity and stability of the work when used as intended

3. What’s Not Covered
This warranty does not cover:

• Damage resulting from misuse, neglect, abuse, or vandalism
• Ground movement, soil settling, or erosion that occurs naturally over time
• Weather-related damage, including hurricanes, flooding, extreme freeze/thaw cycles, or other acts of God or nature.
• Cracks or shifting caused by heavy equipment, vehicles, or excessive loads not accounted for in the design
• Natural wear and tear, including fading, staining, or surface aging
• Repairs or modifications made by someone not affiliated with Wandering Soul Services

4. Customer Responsibilities
To maintain warranty coverage, customers must:

• Use and maintain the project as intended and as advised by our team
• Avoid placing excessive weight or pressure on structures not designed for such loads
• Notify us within 7 days of discovering any suspected issues
• Allow our technicians reasonable access to inspect and perform any necessary warranty work

5. How to File a Warranty Claim
To request warranty service, please contact us using one of the following methods:

• Phone: 910-685-5829
• Email: wil@wanderingsoulservices.com
• Website: wanderingsoulservices.com
• Mailing Address: PO Box 12283, Wilmington, NC 28405

Please include the following in your message:

• A brief description of the issue
• Date of project completion
• Photos of the affected area (if available)

6. Limitations and Disclaimers

• This warranty is non-transferable and applies only to the original customer listed on the project invoice.
• Our liability is limited solely to the repair or replacement of defective workmanship or materials.
• We are not liable for any indirect, incidental, or consequential damages.
• No other oral or written promises or representations, other than what is stated in this policy, are considered binding.

7. Changes to This Policy
We reserve the right to modify this warranty policy at any time. Updates will be posted on our website along with the effective date of the change.